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An extended meeting on the results of transportation in 2024 was held at JSC Passenger Transportation. The event was attended by the management of KTZ and JSC Passenger Transportation, as well as representatives of all branches of the carrier. It was noted that 2024 was an important stage in the development of the National Carrier, demonstrating stable growth and significant results.

"The trust of passengers is the most valuable currency, and our task is to meet their expectations by creating comfortable and high-quality conditions for transportation. We strive to create a travel ecosystem where the train will become part of a comprehensive service, including logistics, entertainment, access to media services and integration with other modes of transport. One of the key strategic areas of the company remains the renewal of the rolling stock," said Anuar Akhmetzhanov, CEO of JSC Passenger Transportation.

PASSENGER TRANSPORTATION RESULTS

In 2024, the National Carrier's trains transported 13.6 million passengers. The most popular routes were Astana-Almaty, Astana-Shymkent, Almaty-Shymkent, Astana-Semey, and Almaty-Semey. In the summer, 4.2 million passengers were transported.

UPGRADE OF THE CAR FLEET

In 2024, 118 new domestically produced cars manufactured at the plant in Petropavlovsk entered service. Among them are 6 modern cars for suburban transportation, which began running on the Astana-Borovoye Resort route, providing passengers with a higher level of comfort.

IMPROVING THE QUALITY OF SERVICE

In 2024, a new standard for bed linen on trains was introduced to improve the quality of service. The updates affected the size of towels, mattresses were equipped with an anti-slip surface, pillow filling was improved, and pillowcases were supplemented with a valve.

Trains are cleaned on an ongoing basis with the involvement of private companies, which has significantly improved its quality and frequency. In addition, thorough deratization, disinsection, and disinfection are carried out.

POPULAR SERVICES

The share of online sales of train tickets in 2024 reached 80%, which is significantly higher than in previous years.

The "Women's Carriage" service was expanded with the addition of 3 new routes, increasing the total number of routes to 11. Since the launch of this service, 531 thousand women have used it.

Passengers also actively used the "Waiting List" service, which allows you to leave requests to purchase tickets. In 2024, 174 thousand people used this service, who were able to purchase tickets in the order of the queue when there were free seats.

In addition, in 2024, 533 thousand tickets were issued for passengers with disabilities. The company continues to work to create comfortable and accessible conditions for all citizens.

NEW TOURIST ROUTE

One of the key projects of 2024 was the opening of a new tourist route "Jibek Joly", which covers the cities of Uzbekistan and Kazakhstan: Tashkent, Samarkand, Almaty, Turkestan, and Shymkent. Within the framework of this project, two trips were organized, transporting more than 200 tourists.

STAFF

The National Carrier employs about 11,000 people, including train drivers, conductors, cashiers, mechanics, electricians, and other specialists. The number of train crews is 4,735 people, of which 175 are passenger train supervisors. In 2024, 1,397 new employees were hired, and 3,213 employees underwent advanced training, including 1,628 train crew members.

PLANS FOR 2025

This year, the National Carrier will continue to work on improving the quality of passenger transportation, service, and updating the rolling stock. In particular, it is planned to supply new domestically produced rolling stock, as well as rolling stock manufactured by Stadler. Key initiatives include connecting the Internet on trains and launching a situation center.

At the request of the Head of State, work has begun to popularize railway professions, aimed at increasing the prestige of blue-collar jobs and strengthening the values of hard work and professionalism in society.


 

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User agreement

The goal set by “Engineering Company “КАZTECHNOLOGY” Limited Liability Partnership as its primary objective is to provide its clients with wide and high-quality spectrum of leisure services through ensuring of access to multimedia entertainment portal and additional services hosted at train servers by wireless technology (Wi-Fi) (hereinafter – Services).
All terms and conditions of this Agreement are mandatory both for User and Executive. Prior to using the Services any User is obliged to get familiar with the terms and conditions of this public offer.
Services shall be rendered on the basis of «Rules for Service Using” which impose on users the certain restrictions concerning the actions which may restrict or impinge upon the rights and freedoms of other users.

Rules for Service Using

Defined terms and notations
“Executive” is “Engineering Company “КАZTECHNOLOGY” Limited Liability Partnership. Legal address: Office 413, MARDEN Business Center, 14 Beibitshilik Str., Nur-Sultan, 010000, the Republic of Kazakhstan.
“User” is any physical person who had attained the age of eighteen, group of such persons or organization (institution, firm with any form of ownership and so on) which constitutes a legal entity being in need of Services and having technical capability to obtain them.
“User’s technical capability” means the User’s location in the radio coverage area of Wi-Fi access points (supported by device of IEEE 802.11 standard for Wi-Fi) of Executive and using for access to the Services of the User’s adjusted hardware and software (supported by browser of html5, cookie and javascript technologies device). Users shall configure software and set hardware up by themselves.

In using the Services, it is prohibited to:
Restrict the access of other Users or obstruct other Users in using the Services.
Send advertising, information and other materials without consent (or in lack of application) by the mail recipients, as well as to electronic publications and conferences irrelevant on the subject matter.
Perform “fan” (mass) mailing of advertising, information and other materials to other users of Internet unless the recipients give their consent to receive the said materials both to personal e-mail address and via electronic public access publications and conferences not intended for such purposes.
Perform self-willed (unauthorized) penetrations into any process components (units), programs, databases and other constituent elements of the Executive’s network and Internet. Penetration should be understood as any actions, against committing of which, or attempted committing of which, the legal accountability is established in the Republic of Kazakhstan.
Transmit any information or software containing viruses or other harmful components.
Send, transmit, reproduce, provide or otherwise use for commercial purposes the any information, software or other materials, fully or partially obtained by means of the Services (unless expressly permitted by a provider of such information, software or other products).
Executive is not obliged to track the content of information circulated via the Services. However, the User assumes the condition the Executive shall be entitled to trace, from time to time, the information which passes through the Services and disclose any information should it be necessary according to the law, requirements of authorized state institutions, or for normal functioning of the Services, or for protection of the Executive and other Users, as well as any third persons whose rights and interests were, or might be, infringed.
Executive may terminate the User’s access to the Service without preliminary warning if the User appears to be involved in the actions which are, as the Executive reasonably believes, violating the rules and standards set forth in this Agreement.
Parties shall bear responsibility for failure to perform or improper performance of their obligations according to applicable legislation of the Republic of Kazakhstan.
Users confirm that they agree with these Rules for Services using by clicking the “I accept the terms” key placed under the text of these Rules for Services using.
Service rendering commencement is determined from:
the moment of first connection to portal access;
from the moment of first connection to video view;
and is effective through entire time under the rate plan.
By accepting this Agreement term the Users give their consent to receive from the Executive any information and advertising messages to specified e-mail address, and to telephone number by SMS as well.

“Engineering Company “КАZTECHNOLOGY” LLP, 2019  

I accept
KZ | RUS | | EN
User agreement

The goal set by “Engineering Company “КАZTECHNOLOGY” Limited Liability Partnership as its primary objective is to provide its clients with wide and high-quality spectrum of leisure services through ensuring of access to multimedia entertainment portal and additional services hosted at train servers by wireless technology (Wi-Fi) (hereinafter – Services).
All terms and conditions of this Agreement are mandatory both for User and Executive. Prior to using the Services any User is obliged to get familiar with the terms and conditions of this public offer.
Services shall be rendered on the basis of «Rules for Service Using” which impose on users the certain restrictions concerning the actions which may restrict or impinge upon the rights and freedoms of other users.

Rules for Service Using

Defined terms and notations
“Executive” is “Engineering Company “КАZTECHNOLOGY” Limited Liability Partnership. Legal address: Office 413, MARDEN Business Center, 14 Beibitshilik Str., Nur-Sultan, 010000, the Republic of Kazakhstan.
“User” is any physical person who had attained the age of eighteen, group of such persons or organization (institution, firm with any form of ownership and so on) which constitutes a legal entity being in need of Services and having technical capability to obtain them.
“User’s technical capability” means the User’s location in the radio coverage area of Wi-Fi access points (supported by device of IEEE 802.11 standard for Wi-Fi) of Executive and using for access to the Services of the User’s adjusted hardware and software (supported by browser of html5, cookie and javascript technologies device). Users shall configure software and set hardware up by themselves.

In using the Services, it is prohibited to:
Restrict the access of other Users or obstruct other Users in using the Services.
Send advertising, information and other materials without consent (or in lack of application) by the mail recipients, as well as to electronic publications and conferences irrelevant on the subject matter.
Perform “fan” (mass) mailing of advertising, information and other materials to other users of Internet unless the recipients give their consent to receive the said materials both to personal e-mail address and via electronic public access publications and conferences not intended for such purposes.
Perform self-willed (unauthorized) penetrations into any process components (units), programs, databases and other constituent elements of the Executive’s network and Internet. Penetration should be understood as any actions, against committing of which, or attempted committing of which, the legal accountability is established in the Republic of Kazakhstan.
Transmit any information or software containing viruses or other harmful components.
Send, transmit, reproduce, provide or otherwise use for commercial purposes the any information, software or other materials, fully or partially obtained by means of the Services (unless expressly permitted by a provider of such information, software or other products).
Executive is not obliged to track the content of information circulated via the Services. However, the User assumes the condition the Executive shall be entitled to trace, from time to time, the information which passes through the Services and disclose any information should it be necessary according to the law, requirements of authorized state institutions, or for normal functioning of the Services, or for protection of the Executive and other Users, as well as any third persons whose rights and interests were, or might be, infringed.
Executive may terminate the User’s access to the Service without preliminary warning if the User appears to be involved in the actions which are, as the Executive reasonably believes, violating the rules and standards set forth in this Agreement.
Parties shall bear responsibility for failure to perform or improper performance of their obligations according to applicable legislation of the Republic of Kazakhstan.
Users confirm that they agree with these Rules for Services using by clicking the “I accept the terms” key placed under the text of these Rules for Services using.
Service rendering commencement is determined from:
the moment of first connection to portal access;
from the moment of first connection to video view;
and is effective through entire time under the rate plan.
By accepting this Agreement term the Users give their consent to receive from the Executive any information and advertising messages to specified e-mail address, and to telephone number by SMS as well.

“Engineering Company “КАZTECHNOLOGY” LLP, 2019  

I accept
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